Terms of Service

Part I. Website terms

This part sets out the rules for using the Centre's website and contact form. It applies to everyone who visits the Website.

1. General provisions

These Terms set out the rules for using the StacjaMowa - Therapy Center website and contact form, and the terms for using therapy provided by the Centre. The website administrator and the entity conducting the business is StacjaMowa Edyta Bykowska, tax ID: 844-21-85-176. Locations: Limbowa 5, 80-175 Gdańsk; Stanisława Lema 4/9U, 80-126 Gdańsk.

2. Definitions

• Centre - StacjaMowa - Therapy Center, operated by StacjaMowa Edyta Bykowska.
• Website - the Centre's website.
• User - a person using the Website.
• Form - the contact form used to send an enquiry.
• Patient - a person using therapy provided by the Centre.
• Legal guardian - a parent or guardian of a Patient under 18.
• Therapist - a person providing therapy who holds professional qualifications in their field.
• Visit - a single therapy or diagnostic session.
• Terms - this document, covering both parts.

3. Technical requirements

Using the Website requires a device with internet access and an up-to-date browser with JavaScript and cookies enabled. Sending the Form also requires an active email address. The Centre does not provide the device or the internet connection.

• Using the internet carries specific risks, including malicious software, attempts to obtain data by deception, and interception of information sent over the network.
• We recommend keeping software up to date and treating messages that impersonate the Centre with caution.
• The Website may be temporarily unavailable due to maintenance or reasons beyond the Centre's control.

4. Rules for using the Website

• Supplying unlawful content through the Website is prohibited, including content that infringes the rights of third parties.
• Using the Website in a way that disrupts its operation is prohibited, in particular automated or bulk sending of enquiries.
• Do not enter third-party data in the Form without their knowledge. This does not apply to data about the child the enquiry concerns, provided by a Legal guardian.
• If these rules are breached, the Centre may restrict or block access to the Website.

5. Information about services

The Website presents information about the Centre's activity and the available ways to get in touch. Service descriptions, prices and availability are informational unless separate arrangements expressly state otherwise.

• A User may send an enquiry through the Form, by phone or by email.
• Sending the Form does not automatically conclude a contract or confirm a Visit.
• The terms of a Visit are set out in Part II of these Terms.

6. Visit enquiries

• The Form is used to send an enquiry. The Centre replies using the contact details provided by the User.
• A Visit date is set only after individual contact and confirmation by both parties.

7. Conclusion and termination of the electronic service contract

The contract for the free electronic service is concluded when you start using the Website and ends when you leave it. For the Form, the contract is concluded when you send it and ends when a reply is given or the matter is closed.

• Using the Website and the Form is free of charge.
• You may stop using the Website at any time by closing the page.
• You may opt out of further contact by writing to kontakt@stacjamowa.pl.
• You can remove the Form draft stored in your browser by clearing the site data in your browser settings.

8. Contact and complaints about the Website

You can send remarks about how the Website works or how your enquiry was handled to kontakt@stacjamowa.pl, or by post to the contact address: Limbowa 5, 80-175 Gdańsk. Describe the matter and provide details that allow us to reply. Complaints about therapy are covered by section 19.

9. Personal data protection

The Privacy Policy describes how personal data is processed. The Cookie Policy describes cookies and other data stored in the browser. These Terms do not replace them.

Part II. Therapy terms

This part sets out the terms for using therapy provided by the Centre. The therapy contract is concluded at the practice, not through the Website. This part binds the Patient or Legal guardian once they have read it when the contract is concluded.

10. Booking and confirming Visits

• Visit dates are arranged by phone at +48 737 394 377, by email at kontakt@stacjamowa.pl, or in person at the practice.
• Sending the Form on the Website is an enquiry and does not reserve a date.
• A date is binding once both parties confirm it.
• Booking a Visit for a Patient under 18 requires the consent of a Legal guardian.
• The Legal guardian ensures the Patient attends the booked Visit.

11. Cancelling Visits and non-attendance

A Visit may be cancelled at no cost up to 12 h before it starts.

• Cancellations are accepted by phone at +48 737 394 377 or by email at kontakt@stacjamowa.pl.
• Cancelling a Visit later than 12 h before it starts, and non-attendance without cancellation, mean the full price of the Visit is payable.
• The charge is settled before the next Visit or by the date the Centre indicates.
• If a Visit does not take place for reasons on the Centre's side, no charge applies and a new date is arranged.

12. Prices and payment

• Visit prices are listed in the price list available on the Website and at the practice.
• Payment is made after the Visit unless agreed otherwise.
• Available payment methods are stated before the Visit.
• An invoice is issued at the request of the Patient or Legal guardian.
• We announce price list changes at least 30 days before they take effect. Visits booked before that date are settled at the previous prices.

13. How therapy runs and the Centre's duties

• Therapy is provided by people who hold professional qualifications in their field.
• Therapy is preceded by a diagnosis, on which the plan of work is based.
• We inform the Patient or Legal guardian about the course and progress of therapy.
• We keep a record of the course of therapy.
• We keep information obtained in connection with therapy confidential.
• We provide therapy with due care, in line with current knowledge in the field.

14. Duties of the Patient and Legal guardian

• Arriving on time for a booked Visit. Being late shortens the Visit; it does not extend it.
• Providing health information relevant to therapy and reporting any changes to it.
• Following the Therapist's recommendations, including exercises between Visits.
• Paying for Visits on time.
• Not attending a Visit with symptoms of an infectious illness.

15. Patient rights

• The right to information about the course and progress of therapy, given in an understandable form.
• The right to consent to the proposed methods of work or to refuse them.
• The right to inspect the record of therapy and to receive a copy of it.
• The right to confidentiality of information given to the Centre.
• The right to raise remarks and complaints.
• The right to end therapy at any time.
• Rights under the GDPR are described in the Privacy Policy.

16. Therapy records and confidentiality

The Centre keeps a record of the course of therapy. This is not medical documentation within the meaning of the healthcare activity regulations.

• We keep records for 6 years from the last Visit.
• After that period we destroy records in a way that prevents identification of the Patient, or hand them over to the Patient or Legal guardian.
• Access to records is limited to the Therapists providing therapy to that Patient and to people handling the Centre's administration, to the extent their work requires.
• We provide a copy of the records free of charge, at the request of the Patient or Legal guardian, within 7 working days.
• Information obtained in connection with therapy stays confidential after therapy ends.

17. Cooperation with other specialists

Where therapy requires it, the Centre may cooperate with other specialists, in particular an ENT specialist, an orthodontic practice, a neurologist, a paediatrician or a psychological and educational counselling centre.

• Passing information about a Patient to another specialist requires the prior, explicit consent of the Patient or Legal guardian.
• We pass on only the information necessary for the purpose stated in the consent.
• Consent may be withdrawn at any time, with effect for the future.
• On request we state to whom and to what extent information was passed on.

18. Liability

The Centre is liable for non-performance or improper performance of the contract on the terms set out in the Polish Civil Code.

• Therapy is a process and its results also depend on factors outside the Centre's control, including how regular Visits are, whether exercises are done between them, and the Patient's health. The Centre does not guarantee a particular therapy outcome.
• The Centre is not liable for the consequences of health information being withheld or given incorrectly.
• Nothing in these Terms limits the rights a Patient who is a consumer has under mandatory provisions of law.

19. Complaints and dispute resolution

A complaint about therapy or service can be made by email to kontakt@stacjamowa.pl, in writing to Limbowa 5, 80-175 Gdańsk, or in person at the practice.

• We handle complaints within 14 days of receipt and reply in the same form in which the complaint arrived.
• A Patient who is a consumer may seek help from the district or municipal consumer ombudsman.
• A Patient who is a consumer may use out-of-court complaint and redress procedures.
• In matters concerning personal data, a complaint may be lodged with the President of the Personal Data Protection Office.

20. Changes to the Terms

These Terms may be changed only for a valid reason.

• A valid reason is a change in the law, a change in the Centre's range of services, a change to payment rules, or technical or organisational necessity.
• We announce changes on the Website at least 14 days before they take effect, and price list changes at least 30 days before.
• Visits booked before a change takes effect are settled under the previous rules.
• A change to the Terms does not remove rights acquired before it took effect.

21. Final provisions

Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Act on providing services by electronic means. If any provision proves invalid, the remaining provisions stay in force. The Terms are available on the Website in a form that allows them to be downloaded and saved.